Exchange & Return Policy

Thank you for shopping at MEC PRIMO.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the following terms which are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • CompanyĀ (referred to as either ā€œthe Companyā€, ā€œWeā€, ā€œUsā€ or ā€œOurā€ in this Agreement) refers to MEC PRIMO Ventures Pvt Ltd, Mumbai, Maharastra.
  • GoodsĀ refer to the items offered for sale on the Service.
  • OrdersĀ mean a request by You to purchase Goods from Us.
  • ServiceĀ refers to the Website.
  • WebsiteĀ refers to MEC PRIMO, accessible fromĀ https://mecprimo.com
  • YouĀ means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 24 hours of placing an order with a valid reason for doing so.

The deadline for cancelling an Order is 24 hours from the time on which You placed the Order.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

We will reimburse You no later than 14 days from the day on which We receive the Order. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Exchange (Product will be exchanged and no returned)

In order for the Goods to be eligible for a exchange, please make sure that:

  • The Goods were purchased in the last 7 days
  • The Goods are in the original packaging

The following Goods cannot be Exchanged:

  • The supply of Goods made to Your specifications or clearly personalized.
  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us.

Product will be exchanged and no returned

Note : Contact For Return & Exchange https://mecprimo.com/contact/

MEC PRIMO boutique, House no-99, behind DP jewellers, Raj bhavan road Malviya Nagar, New Market, Bhopal MP 462003

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: